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“This call may be recorded…”
A Prescription for Medical Practices Healthcare in general has been a hot topic for years. Navigating through the maze of regulations and compliances can be daunting. In this segment we’ll discuss a...
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When the Communication System is a Lifeline
Tri-City Cardiology improves the flow of communications. For Tri-City Cardiology, the communication system is a lifeline – sometimes literally. The Arizona medical practice treats patients with...
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Call Recording – Review and Scoring Can Improve Business Performance
Call Recording – Review and Scoring Can Improve Business Performance Nearly everyone who uses call recording in their contact centers and general business operations understands its day-to-day value...
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Call Recording – Self Evaluation of Performance and Goals
In our most recent entry, we discussed using call recording, evaluation and review to improve processes and overall performance in the contact center. Here we will take that one step further:...
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Giving Thanks for Our Business Partners
A tribute to the industry leaders who provide premium technologies, acumen and choice to complement Toshiba IP telephony solutions Our R&D team has developed some of the industry’s most acclaimed...
View ArticleSECURELY RECORD, ARCHIVE, SEARCH, PLAY AND SHARE CALLS
Announcing a new call recording solution for Toshiba’s phone systems Any organization that communicates with customers, clients, colleagues or suppliers stands to gain from having better insight and...
View ArticleIT’S AS EASY AS ACD
Automatic call distribution (ACD) is a great feature that streamlines your company’s incoming call traffic by sending it to an appropriate call queue or agent without requiring a receptionist. Callers...
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